Category Archives: Health

Still Taking This A Bit Easy (or Not Going To Push Too Hard)

I had every intention of doing 4 workouts this past week. My calf feels normal most of the time and I’m almost back to my old treadmill speed. Instead, I only did 3 workouts and it looks like I’ll be doing that for the next few weeks as well.

It’s not really all about how my calf feels. I did feel some pain this week (many during a strength day when all the treadmill work was on hills), but it’s not unbearable. I also felt some hip pain that was a bit scary at first, but fortunately was not my cartilage tearing because the pain ended the next day.

One of the big reasons for not adding the 4th workout into my week yet is scheduling issues. I know that that shouldn’t be my excuse, but it is. And with my 5K coming up soon, I don’t want to push myself too hard so that I can do the best that I can at the race.

Besides only doing 3 workouts this week and having some pain issues, I did have some pretty great moments in my workouts. I’m still working on the rowing improvements (which I’ll need this week because it’s Hell Week!) and I had some great sprint rows. I know that distance rows are my weakest point, but those are rare in class and they get pretty painful for me to do.

On my weights, I did most of my things with 15 pound weights, but I was doing squats and pullovers with 20 pounds so I’m very happy with that. I’m hoping that I can do some of my stronger arm things (like bicep curls) with 20 pound weights soon. I’ve never been scared of bulking up by using heavier weights so the only thing holding me back is my own strength.

I’m still stuck at 3.4 miles an hour on the treadmill. And I have a feeling that I’ll probably be there for the next two weeks leading up to the race. If my race ends up being at 3.4 miles an hour, I won’t PR. But since my adrenaline on race day always makes me walk faster (plus I won’t be at an incline), there’s still hope for me. But I’m scared to increase the speed and hurt my calf because that will definitely hurt my race time. So I’m just going to focus on staying where I am for now and after my race is done I will reevaluate and see what I’m hoping to do for my race in April.

I’ve had so many huge improvements over the past year that it can be tough to feel stagnant and not moving forward anymore. But no matter what fitness level someone is at, there is always a point where you hit your max. I know I’m not there yet, but I have to get through this time now where my focus is recovery before getting back to working on improvements again.

10 Years Later (or A Good Memory and A Bad Memory)

10 years ago, I was visiting my cousin Adam and his girlfriend Keri in Portland for the weekend. It was a pretty amazing weekend. It was the first time visiting my cousin on my own without other family there and we went out and did so much fun stuff! I really felt like it was a real “adult” trip.

The highlight of my weekend in Portland was going out on Adam’s sailboat. I remember that there was pretty much no wind that day so we were more motoring than sailing, but I still got to go out on the boat and check out the work that he had done on it. Even with not really getting to sail, I loved being on the water.

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After saying goodbye to Adam and Keri at the Portland airport, I went to my gate and waited for my flight (I think this was still in the time where you had to line up for Southwest to have a good spot in the A group). I was sitting by the gate and when it was time for me to get up and get on the plane, I tried to stand and immediately had a shooting pain and collapsed on the ground.

To this day, I have no idea how I got onto the plane, through LAX, and home. I’m sure I was a little out of it due to the pain. I just remember waking up the next morning and not being able to put weight on my right leg. Of course, my first reaction was to call my mom. And since I had awesome health insurance then, she told me to make an appointment and see a doctor to figure out what happened.

At first, I was diagnosed with a torn quad muscle (knowing what a torn calf feels like now, I finally understand why I was diagnosed with that at first). After a few weeks of the pain, I saw another doctor and got the same diagnosis again but was also told to go to physical therapy 2-3 times a week to help my recovery (at the time, my insurance covered all appointments in full so I was fine doing that). I was getting ultrasound therapy for a few months with very little improvement. My pain started to change into a locking sensation in my hip.

After sharing that information with my physical therapist, he got me a referral to the surgeon who ended up being my first hip surgeon and properly diagnosing me after months of believing that it was a muscle tear.

9 months from collapsing in the airport I had my hip surgery. The journey with my hip issues has been going ever since.

It’s so crazy to think that it has been 10 years since I fell in the airport. It feels like yesterday and a million years ago at the same time. But instead of focusing on that somewhat annoying anniversary, I’m focusing on the fun that I had on that trip. I had the best time with Adam and Keri that weekend and I think that that was the trip that really built my friendship with Keri. I saw her in person so few times from the time I met her until she passed away. So each of those in-person memories is so precious to me.

Even though that trip 10 years ago ended on a pretty sucky note, everything else leading up to it was so amazing and my only regret is that I don’t have more pictures from that weekend.

No More Slacking (or Paying Attention To My Fitbit)

I have a confession to make. I have not been doing my 10,000 steps a day lately. This all started when I lost my Fitbit. When I didn’t have it, it was pretty much impossible to get my steps in for the day (my phone counts my steps, but I don’t always have my phone with me). I started to not really look at my Fitbit app, even when I got my replacement. There were plenty of days where I looked at the app first thing in the morning (to turn off the sleep tracker) and didn’t look at it again until bedtime (to turn on the sleep tracker). I didn’t look at how many steps I was getting in for the day, but I know that I was not getting close to my goal.

I was in such a habit of not thinking about getting in my steps that I wasn’t doing them. The only 10,000 step day I had since getting my replacement was when I was at Disneyland. It’s pretty easy to get in my steps there. I average 3,000 steps in an Orangetheory workout, but I wasn’t doing the work to do the other 7,000 steps.

But on Monday, I had my workout early in the morning (and got about 3,000 steps in) and with all the games in my improv class and walking around doing errands I got another 2,000 steps in. So I decided that it was time to start taking charge again and making sure I do my best effort to get to my goals each day.

Fitbit

I managed to get my 10,000 steps in on Monday. And yesterday, I was back at my old routine of doing steps in place before work while catching up on my DVR. And I got my 10,000 steps in again.

I’m really hoping that this will be the start of the trend of hitting my step goals. When I first got my Fitbit, I was obsessed with not missing my goal every day. I remember the first time I missed my step goal and how upset I was. But since I’ve lost my Fitbit and have had a couple of weeks where I didn’t get my step goal, I’m much calmer about this all. Of course, I want to reach my goal every day, but if it doesn’t happen it doesn’t happen. It’s not the end of the world.

I’m not sure how much getting my steps in helps my weight loss efforts, but I know that it can’t hurt. And the more healthy routines that I can build into my life and don’t have to really think about, the better.

I think part of the motivation that got me back into my steps was the fact that I was invited to be a part of a bunch of step challenges this week. I don’t care if I win, but I want to at least try to be in the top half of the challengers.

So, thank you to my friends who invited me to a challenge this week. Because of you all, I’m back on track.

Following My Doctor’s Instructions (or Days Off From Vyvanse)

At my last appointment with my therapist, we covered a bunch of things. We discussed my decrease in exercise due to my calf tear and the anxiety it caused me (if only I knew then that coming up there would be a week where I could only work out once). We talked about my happiness checklist and the fact that I’ve continued to do it every day as he asked me to. I’m still one of the only patients who has actually followed through with this homework assignment he has given to many patients. And we also talked about how I was doing on Vyvanse.

I’m very torn on Vyvanse. Since increasing my dosage to 2 pills a day instead of 1 pill a day, I’ve noticed that it does help me more often. But it doesn’t help all the time like I wished that it would. I know that it’s an aid and not a miracle drug, but that doesn’t stop me from wishing it was a miracle drug.

While it does help at times controlling my hunger (and I do sometimes forget to eat most of the day) it isn’t a weight loss medication so I’m not seeing a huge change on the scale. I know that I shouldn’t judge the medicine’s success by what number is on the scale, but I do.

I expressed these frustrations to my therapist when I was there last. He brought up a suggestion to me that I’ve been trying to test out. He wants me to try going one or two days a week without taking Vyvanse. He wants me to do that on days that I’m not doing anything that may put me in a tough situation with food.

At first, I didn’t want to do this. But the more I thought about it, the more it made sense. Since this is a time release medication it’s good to have days without it so my body doesn’t get used to it. I’m close to the maximum dose that my therapist would prescribe, so he doesn’t want to keep increasing it because I will max out soon. So having days with no medication and then days with medication is a way to keep my body from getting used to the dosage.

I wasn’t sure when I’d try doing this at first, but then when I got sick I just forgot to take my medicine (despite the alarms I set on my phone). There were 3 days in a row that I didn’t take it. Those 3 days were pretty much a blur to me due to how sick I was, so I can’t say if I felt that different compared to when I’m taking them. I tried another day without medicine this past Sunday (it wasn’t a busy day for me so it seemed like a good day to try it) and I did notice a difference. It’s almost as if my anxiety got worse because I was terrified on how I would feel without the medicine.

But I got through the day just fine and since then the past few days have been better days for me. I don’t necessarily feel like the medication is working more. But it feels like the concerns that I have in my head every day are a bit quieter for me. It’s not going to be easy to find days that I’m ok with not taking my medicine, but I’m going to try to find one day a week that I can do it. If I can’t, that’s ok but at least I’m making a real effort in trying it. And knowing how much better I feel this week is motivation to keep having a day off.

Of course, I still wish that Vyvanse works more than it does. It’s unrealistic but I can dream. But at least now I have a much more positive opinion of Vyvanse than I did before and I think that will help with the success of the drug.

Are any of my readers on Vyvanse? I’m curious about your experience on it because when I’ve done Google research it seems like I’m having a unique experience. If you don’t want to comment (and be public about being on it), feel free to use the contact page to send me a message privately.

Injury After Injury (or I Swear It’s Not Because I’m A Klutz)

I feel like the past few months have been me dealing with one injury after another. Of course, there is always my hip issues. Those are probably going to be around for the rest of my life (even if I have surgeries to fix them). Then I had my torn calf over the summer. I was hoping that would be better in a few weeks, but I’m still dealing with the recovery from that (but I’m feeling almost 100% again).

Because of the hip issues and the torn calf, I started favoring walking differently. This has been an ongoing issue with my hips (my shoes for the last 10 years have worn down in funny patterns), but with the calf I started to favor the other leg. In doing that, I caused some ankle and knee pain.

Then because of who knows what, I started getting the most epic blisters on my heels. It’s not because of my shoes (I’ve used the same type of running shoes for a while now), so I’m not sure what’s causing it. But it made it more difficult for me to walk and do other things.

I’ve been a klutz my entire life. I’m rarely without a bruise or a scratch of some sort. In fact, right now, I’ve got a pretty nasty bruise on my knee where I bumped into my front door (don’t ask). But these issues are not klutz related ones. These are real injuries.

My dad has said that this is what comes with becoming an athlete. And while I agree with him, it’s not fun and I feel like there must be something I can do differently to work on preventing or limiting these issues.

I’m working on stretching more throughout the day and trying to get up from my desk as least once an hour to move around. It hasn’t been easy with the injuries I’ve got right now, but I want to start building better habits for the future. I’m also trying to limit the number of painkillers I take in a week. I still take one before each workout, but I know that taking them only dulls the pain that I feel and doesn’t always allow me to know when I’m pushing myself too much. If I don’t have a painkiller in my system, I should feel pain sooner and therefore know to stop what I’m doing.

It’s funny to me that I’m dealing with so many more injuries now than I did last year when I was starting my workout routine. Of course, there was the quad strain after my very first Orangetheory workout that had me struggling to walk for a couple of days after (thank goodness that was just that one time). But since then I’ve been relatively injury free until this summer. Maybe I’m working that much harder in my workouts? Or maybe I was overdue for some injuries and they are all happening now.

No matter what, unless I’m horribly sick like I was 2 weeks ago, I’m not letting these injuries prevent me from working out. I’m looking at them like a badge of honor. Because unless my klutz injuries, I’ve earned these by kicking butt.

I just wish that they would hurt less and get better sooner.

Getting Back In The Groove (or Recovering From My Sick Break)

After only being able to do 1 workout the week before, I was pretty nervous about how my workouts would go this past week. Would it not seem so bad or would I hurt like I did for a few days after my very first Orangetheory workout ever? I decided to not push myself too hard and see how it went.

Monday was definitely a struggle. I felt like I was huffing and puffing through the entire workout but my heart rate stayed pretty low. I sometimes have that problem with my morning workouts, but this one felt worse than usual. I really tried to do what I could, but I felt like I had taken 1,000 steps back in my workout progress. I was also possibly holding back a bit since I knew I’d be at Disneyland that afternoon. I’m just grateful that my calf is starting to feel better because that was one less thing I had to worry about.

My Wednesday workout felt a bit more normal. The only big issue I was dealing with was some horrible blisters that I got on both of my heels (not quite sure what happened, but they are still horrible). I didn’t have any pain leftover from my Monday workout like I thought I would and I was doing things at the same speed/weight that I was doing them before I was sick. The only thing that is still behind pretty significantly is my rowing power. That doesn’t seem to make progress like I would like and I’m wondering if it has to do with my calf, my hip, or maybe a combination of both. I’m adding it to my list of things I want to talk about with hip surgeons when I start meeting with them to decide for sure who will be doing my next surgery (and what my next surgery will be).

Friday I finally felt back to normal. And not only did I feel back to normal from being sick, I felt almost back to normal after the calf injury! For that workout, we spent the first half of the workout (about 26 minutes) on the treadmill without a break. When we had walking breaks, I brought my speed down to 3 miles an hour, but the entire workout time I was at 3.5 miles an hour! I’m almost back to what I was doing pre-injury! I’m still not able to boost my speed during the push and all-out paces, but knowing that I did 3.5 miles an hour for 26 minutes gave me a huge confidence boost! I’m feeling better about my next 5K and that I will be able to PR (even if it’s only a few seconds faster).

I feel like I might be ready to start back at 4 workouts a week occasionally. I’m still a bit nervous on how my calf might feel, but I haven’t had any popping or pulling sensations in it for about 2 weeks now. I think that it’s finally completely healed and I want to get in the extra workouts so I can still meet my 2015 workout goal. I also feel like while I’ve been pushing myself due to injury or illness, I haven’t really been pushing myself for real. It’s just been pushing myself to get back to what I can usually do.

Orangetheory will be doing Hell Week again during Halloween week. I’m feeling pretty sure that I can do 4 workouts that week. But I’m starting to think that maybe I should make it a challenge for myself to workout each day of Hell Week. Last year, they gave out a prize for doing that, but I don’t care about getting a prize. I care about proving to myself that I’m not in recovery mode anymore and I’m back to improvement mode.

A Full Doctor Afternoon (or Pain and More Pain)

I’m trying to be a good health advocate for myself. I take the medicines I need to take on a regular schedule (I have an app that helps me with that), I go to all of my annual doctors appointments, and I follow all of the recommendations that I can that my doctors make.

Sometimes, these recommendations aren’t fun, but I still try to do them anyway. And this past Monday, I did a bunch of not so fun doctor things all in one day.

First up was my mammogram. While my mom’s geneticist recommended a baseline mammogram (which I did last year) and then start annual ones when I’m 40, my hospital had the recommendation to do annual ones starting now. The one I did last year was pretty painful, so this year I took a painkiller before going in.

Because of a patient issue, the hospital was running about an hour behind, so I had a long wait in the waiting room. There were a lot of other women waiting too, and we all started talking. We had a pretty nice chat and soon enough it was my turn to go in.

Mammogram Time

The mammogram was still painful (the technician told me that it’s likely that it will always be this painful for me or possibly get worse in the future), but it was over pretty quickly. And fortunately, I’ve already gotten an email from my doctor that I had normal results.

After the mammogram, I moved over to the medical offices next door for my next painful doctor recommendation.

Immunizations.

I knew I needed a flu shot since I get them each year. But I usually can get the nasal spray vaccine from either the medical offices or one of my jobs. I hate needles, so the nasal spray vaccine is a great option for me. But this year, nobody seems to have the nasa spray. So if I wanted to get a vaccine, it would have to be one with a needle.

I also needed my tetanus booster. My last tetanus shot was less than 10 years ago, but there are some discrepancies in my medical record on what shot I got (with whooping cough or without) so it was recommended that I get a booster shot earlier than necessary to make sure I’m covered.

I’m happy to announce that I didn’t faint with the shots. I did start to black out, but I never completely passed out. The shots weren’t fun, but I got them done quickly.

Double Shots

The only bad thing that happened was it turns out that I’m the rare case who gets pretty significant flu-like symptoms after the flu shot. The night I got my flu shot, I woke up in the middle of the night sweating like crazy and with a really high fever. The entire day after the flu shot I was like a zombie. I barely could stay awake during work.

But I was able to nap after work from 3-7pm and then went to bed at 9pm and slept until 7am the next morning. All that sleep did help, but I’m still feeling a bit off. I’m sure in a day or two I’ll be totally better, but it still wasn’t fun to feel so out of it for a few days.

Even with the flu shot making me sick, it’s totally worth getting the vaccination. What I dealt with is way less severe than the real flu.

And at least I don’t have to do any more shots or mammograms (hopefully) for another year.

Workout Struggles and Wins (or My First Early Workout In A While)

I’m still on the path of recovery for my calf injury (I laugh now when I think back at how I thought before it would only take 2 or 3 weeks to recover). I’m in a weird balance point of trying to push myself more and more and trying not to re-injury myself. I’m so terrified of another tear but I know that I do need to get myself stronger. It’s a weird thing for me to really want to hold back and push forward at the same time, but I think I’m finally understanding my body more and figuring out things I can do to both protect my muscle and build it at the same time.

I’m learning that if we are going to be on the treadmill for the first half of class uninterrupted (instead of either having a run/row day or switching between blocks), I’ve got to take it easy. Taking it easy is still at 3.4 miles an hour, but I’m not really pushing it any more than that. I’m feeling twinges in my calf when I go faster after being on the treadmill for an extended period of time, so I’m taking that as a sign that I’m not ready for that yet.

But when we are switching between blocks or doing a run/row day (we did both of these in workouts this past week), I’m able to do almost all my treadmill time at 3.5 miles an hour. I’m still keeping the incline on the lower end of things, but I’m testing the waters there a bit too. On Friday, we had very short treadmill segments on the run/row (1 minute or 45 seconds each), so I was able to try slightly higher inclines. But I’m not sure if I’m going to keep pushing myself on the inclines as much because I really want to focus on speed.

Besides the treadmill improvement, I’m still working on my form and other things like that on the rower and on the weights. The rower is tough because of both my hip and calf, but it’s getting better (and less painful). For weights I still have to be careful with some lower body things (I did something on Monday that made my legs hurt through Thursday) but I’m testing my limits there too.

The biggest struggle of my workout week was Friday. Because of my crazy schedule, I had to do a 7:30am workout. I don’t do those that often (I sometimes do 8:30am but that feels so much later than 7:30am), but it was the only way I could get in 3 workouts this week. I’m not sure if it was the early wakeup time or the fact that my heart rate monitor wasn’t registering correctly for the class, but I had the worst time in class. I was constantly dizzy and when I would look at the heart rate monitor for guidance if my heart rate is too high, it was showing false low heart rates. I tried to take my heart rate by feeling my pulse, and my heart was racing higher than it probably should be. I had to take it easy a lot during the rowing and weights segment, but I stuck it out through the entire class.

This week will bring another potential struggle for me. I’m going to be doing 3 workout days in a row. It won’t be the first time I’m doing this, but it will be the first time in a while. It’s not ideal for me to be doing this, but if I don’t I won’t be able to get 3 workouts in for the week and I haven’t done fewer than 3 workouts in a week since starting at Orangetheory. I’m going to try my very best in those 3 classes and I know that even a half-ass workout is better than no workout at all.

And I’ve got the new parking validation stamp from Orangetheory to remind me of that fact.

OTF Validation

Trying To Go With The Flow (or Staying Calm And Remembering To Breathe)

I hate when I have a bad day. Obviously, everyone hates bad days, but I feel like my bad days take it to an epic new level. And when that happens, I get sucked into how bad it is and feel like I can’t dig out of the hole of awfulness.

This past Tuesday was one of those epically bad days. It didn’t start off too bad. Work got off to a good start, but then it just took a direct downhill turn. The majority of my shift I felt pretty horrible and really debated if I want to stay at my job anymore or if it’s time for me to move on. To be honest, I’m still debating this issue. I don’t really get time off at my job and when I have taken time off it’s made me feel guilty because my co-workers have to cover my share of the work. There are more and more things and opportunities that I’d love to do, but they happen during my work time. I have no intention of leaving my job anytime soon, but I’m also not going to ignore options that come my way.

The worst part of my work shift that day was the last customer I had to work with. It wasn’t the customer’s fault at all. They needed a confirmation resent to them, but it didn’t appear that the type of order they placed could have been done. I got this customer the last minute of my shift and I ended up working 30 minutes after closing trying to figure out their situation. One of my co-workers stayed on too and was a huge help, but we still had to manually search through every city that our show runs in and never found their order (it ended up being an error on the location’s side so there was no way we could have helped the customer).

After working 30 minutes late, I was late for my next thing which was a meeting with my therapist. It was a pretty standard check in appointment and we’ve decided to continue on the dosage of Vyvanse that I’m currently on. He re-wrote my prescription and I was on my way.

Once I got to the hospital to get my refill, I found out that my doctor forgot to write today’s date on the refill order (since it’s a controlled medication, I need to have a handwritten refill request every time). I wish I could have just gone outside and added the date or shown them the bill from seeing my therapist, but they needed an entirely new refill request.

Of course, because of traffic, there was no way I could drive all the way back to my therapist to get another form. So I called and asked if one could be ready for me to pick up another time. I did manage to go at 7am yesterday and got the new form, but now they are out of the medication at the hospital and it will take at least 4 days before I can get my medication (I’ll run out before then).

After that day, I was ready to just sit and home and be in a funk. And that’s exactly what I did. I felt like nothing was going to go right with my day so I didn’t want to bother. And fortunately, I didn’t have anything else that was urgent to do that day, so I could indulge in my bad mood.

I’m lucky that it seems like these epically bad days only last one day (except for the fact that yesterday they ran out of my prescription at the hospital and I can’t get it refilled for a few days). I’m totally in a better mood now. I wish that I could control how I deal with bad days better, but I don’t think that I handle them horribly. I just want to be able to get out of the funk prior to going to bed for the night.

Excellent Customer Service (or A New Fitbit)

I’ve been enjoying the Fitbit I got earlier this year ever since I got it. There was only one day that I missed getting my 10,000 steps in for the day and even then I was pretty close. I’ve worked really hard at getting in all my steps for the day and have been very happy that while sometimes it’s isn’t easy, it’s not nearly as impossible as I thought it might be.

I had been enjoying all of the challenges and social things that Fitbit offers and most days I checked my progress throughout the day to make sure I was on pace to hit my goals.

While at ENMNCon, I was able to reach my goals the first two days of the conference. It wasn’t easy, but I did it. But on Saturday of the conference, I was too busy to think about checking the app on my phone to see my progress. When I got into my car to head home, I finally checked and realized that there were very few steps recorded for the day. I then looked at the middle of my bra where I keep my Fitbit device attached and realized that it wasn’t there!

My first thought was to look around and inside my car to see if it just fell off. But the app was also showing that it was searching for the device and wasn’t able to connect so I knew that it couldn’t be that close to me. There was no way to drive all over town to look for it, so I just drove home and hoped that somehow I had forgotten to put my Fitbit on for the day and I would find it at home.

I got home, my Fitbit wasn’t there, and I had to come to the realization that it must have fallen off at some point that day and it was lost. I emailed Fitbit support and didn’t have high hopes on a good resolution. I had recently emailed them to get a new clip because my old one broke. And they sent me one at no cost and the day I lost my Fitbit was the first day I used the replacement clip.

So my email to Fitbit was more about how the replacement clip was likely defective and I wanted to let them know about it. They emailed back pretty much right away and let me know what time my device connected with my phone last. I thought back to that time and it was while I was walking near Hollywood and Highland. There is no way that someone hadn’t picked up the Fitbit and took it or that it was run over by a car. I knew it that I had to get a new device.

But fortunately, Fitbit let me know that there were going to send me a new replacement device at no cost! It was going to take a little over a week to get it to me, but that’s better than me paying $100 for a new one! I’ve heard of other friends getting a free replacement device, but I thought that since I had just gotten a free replacement clip that there was no way they would now send me a device. I was pleasantly surprised to be wrong!

It did feel weird not to have my Fitbit on me. I tried to do as many steps as I could, but I wasn’t able to get a decent count of them (my phone tracks steps, but I don’t aways have my phone on me as I’m walking around my house. Finally, on Monday my new Fitbit arrived!

New Fitbit

It’s a different color than my old device, but I was able to get it set up pretty quickly and got started back at my challenges right away! I probably won’t win challenges this week because I pretty much missed all of Monday, but that doesn’t mean that I can’t get back to my 10,000 steps a day streak! I’m excited to be back on track with my steps and to have all the steps counted (and not just counted when I have my phone).

It’s so funny how much I didn’t care for Fitbit the first time I had it, but when I was without it last week I felt lost. I’m just glad that I have it back and I’ve gotten proof that Fitbit really does care about their customers and has awesome customer service!