I’ve shared some pretty horrible customer service stories on here in the past. I don’t like doing that and I don’t want to turn my blog into a place where I call out companies that treat customers poorly. But when bad customer service truly affects my life (like those times mentioned on the blog did), then I feel like I have to share it.
But I’d much rather celebrate some amazing customer service stories on here and help you all find stores/companies that you should support. Recently, I had 2 great customer service experiences and I wanted to let you all know about them.
First of all was an experience that I had at the Nike Store in Beverly Hills. I went there because I knew that I won the Nike ID Challenge at Orangetheory and I wanted to find out what size Nikes I needed to get (I don’t typically wear Nikes).
I was nervous going into the store for 2 reasons. One was that I’m not completely comfortable going into sporting goods or fitness stores. I still feel judged and I’ve had some experiences with employees not helping me as quickly as they would help other guests. The second reason was I knew that I wasn’t going to be buying anything while I was in the store. I wanted to be upfront with the salesperson so they understood that they wouldn’t make a commission off of me, and that could affect how they treated me.
But as soon as I walked into the store, all my fears disappeared. There was a wall of shoes that could be Nike ID customer shoes in front of me.
A saleswoman (whose name I sadly have forgotten) came over to help me right away. I explained that I had won some Nike IDs and needed to find out my size before I collected my prize, and she was really excited to help me. She knew that I wasn’t purchasing anything that day, but she went above and beyond to make sure I found the perfect fit with the shoe that I’m going to be getting.
She even was asking me all about Orangetheory because she thought it was awesome that a fitness studio gave away Nikes. She took my information so she could join me for a workout at some point.
As someone who works in customer service and used to work for commission, I understand the frustration that this saleswoman probably felt but she never let it show. I hope that with me being so laid back and in no rush to try on shoes (so she could help other customers) that I made it a little easier on her.
We haven’t designed our custom Nike ID shoes yet at Orangetheory, but at least now I know exactly what size I need (and how to stretch them out to fit me a bit better).
My second amazing customer service experience that I’ve had recently was with the Hanukkah gift that my mom, my brother, my sister-in-law, and I got for my dad. I found this amazing chair and footstool made out of old skis by doing a search online and as a group we decided to order it for my dad.
I called Green Mountain Ski Furniture to get a bit of clarification on some of the pricing options, but I never heard back. I followed up with an email explaining that I had previously called and left a message and got an email back very quickly from the owner. He apologized for not getting back to me and answered all of my questions to help me complete the order.
He sent me another email as soon as I ordered confirming everything. And when he shipped out the chair, I got 2 emails from the owner. One was the tracking information and the other was a personal email saying how happy he was with how the chair turned out and how he was making sure that the chair would get to my dad before Christmas (even though that didn’t matter it was nice that he made that effort).
The chair got to my parents the day before Christmas and my dad put it together right away. And it looks amazing!
This chair is going to live up in Tahoe and my parents will bring it up there on one of their next few trips to the mountains.
While almost all customer service experiences that I have are good, I feel like these 2 recently have gone above and beyond. So if you live in LA and need anything from Nike, you should definitely go to the store in Beverly Hills. And if you want anything made out of old skis or snowboards, you have to go with Green Mountain Ski Furniture for your gift!
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