Being The New Employee (or Starting Yet Another Day Job)

I started my new day job this week. It’s box office/customer service work for a murder mystery theater group. They have locations all over the country, so we are considered a national box office.

Everyone started a week before I did (I’m not sure the exact reason, but it worked out well for me). So a lot of the kinks in the system were figured out before I started.

But since this is work from home, I don’t have anyone around to answer questions for me.

Thankfully, this is much easier than my other box office job (or the telesales job). There is a spreadsheet with all the information that we need to know. And if things get too specific or someone needs to know something about a particular location, we just email that location and they take it from there.

I have to answer questions over the phone and also on online chats, so that’s a little new for me.

My first day was Tuesday (this job is Tuesday-Saturday) and it was pretty scary. The phones are weird because they ring for all of us at the same time (there are 4 of us in different locations around the country). So sometimes I’d answer the phone but someone else got it a split second ahead of me. Then I’d hear a dial tone.

I was terrified that I was doing something wrong with the phones, so I kept emailing another employee asking her a million questions. Thankfully, she was patient with me and understood that it’s tough when you are working alone at a new job.

After my second day, I’m starting to get a hang of it, but it’s still a little scary. I’m worried that I’ll get asked some crazy question and have no idea what to do (it’s happened plenty at my other box office job). I’m just trying to remind myself to stay calm and not to be afraid to ask questions to other employees.

This isn’t my first work from home job, but it seems different from all the others. This is the first time that I have to wait for the work to come to me, instead of me initiating the work like I did with my headhunter assistant job. I’m learning that it’s ok for me to step away from my desk for a second to get a drink of water or something because I’m never more than a few steps away from my phone or computer (the benefit of living in a tiny house).

I’m so happy that I finally have a job with regular hours again. And I’m ok with feeling nervous. When I started my telesales job, it was my first telesales (or any type of sales) job ever. I was so scared and would hope that people wouldn’t answer their phones. But by my second year at that job, I ended up being the assistant manager.

I’m not expecting to get any sort of promotions with this new job (it really isn’t set up to be that way), but I keep reminding myself that in time I will be comfortable with this new job and it will feel easy to me. And having regular money coming in will be really nice too.

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