I’ve shared a few different customer service stories on here. While I’ve had some bad experiences, I’d rather share the good ones. Maybe this is because I work in customer service and I hope that my customers feel as happy as I do after a positive outcome. Or maybe it’s because my dad and I love to share customer service stories (good and bad). Either way, I’m happy I’ve got another good one to share.
I’ve been trying to get better with my spending. I have been working on cutting back where I can but occasionally I do still have splurge purchases. And most of the time, these splurges are either things that I have been looking forward to (like my Disney pass or Pantages tickets) or something that I’ve been stalking online or in stores and wait for it to go on sale. A lot of the time, if I’ve been stalking something I’ve wanted to buy eventually I don’t care about it anymore. But there was a purse that I had been stalking online for a while.
I’m not going to name the company because I don’t have the best things to say about the purse, but this isn’t a designer bag even though it wasn’t cheap. But I view purses as investments and this cost about the same as what my last purse cost and I’ve been using that bag for about 8 years! So spending more to have an investment piece is worth it. I didn’t need a new purse (my current one was starting to show wear, but it wasn’t broken or torn), but I did want one. And when I saw this purse for sale online, I jumped at the chance to get it!
I was so excited because one of the features of the purse was how roomy it was even though it was a smaller bag than I’m used to. There were a bunch of videos online about how to pack it full of lots of things. While I do keep my purse clean, I keep a lot of stuff in there. I have a bag that has all the random things I may need when I’m out (lip balm, hair tie, mints, safety pins, pen, notebook, and other things like that). Based on the videos that I was watching online, I should have been able to fit all my things in the bag with room to spare.
And when the bag arrived earlier this week, I loved how nice it looked! It wasn’t showy and it was smaller than I’m used to, but it seemed super functional. That is, until I tried to start putting my stuff in it. Maybe if I didn’t have everything organized into a bag and had all my money things in a wallet, it would have worked. There were lots of pockets for organization, but the larger pockets didn’t really fit my things in it. I tried putting my stuff inside and walk around my house and it just wasn’t meant to be. Not only did I have issues with the bag seeming overstuffed and being difficult to pull things out of, the way the strap of the bag hung on me was just off. The strap was cutting into my neck (which totally surprised me) and one of the adjustment buckles on the strap was getting caught in my hair and pulling some strands out!
Honestly, I thought about if I could make this bag work. I tried to downsize what I carried in my purse but I still had issues with it feeling overstuffed. I readjusted the strap to see if it wouldn’t bother my neck or if the buckle wouldn’t get caught in my hair. But when I adjusted it to fit my body and hair better, it wasn’t the length of the strap I wanted it to be. It’s unfortunate because I really loved this purse but it just wasn’t meant for my body or my lifestyle.
I looked at their website to see their return policy and it stated that the purse had to be in completely unused condition to be returned for a refund. But in order for me to try the purse, I had to unwrap the tissue it was wrapped in. And the tissue on the straps had tape so there was no way to put that back exactly like it was when it was delivered. But I took a chance and emailed the company to see if there was anything they could do to help me out.
Within minutes of me sending the email, I got 2 emails back from them. The first was an apology that the purse wasn’t working out for me and that as long as I had the tag with the bar code (which I did) that they would accept the return and refund my money. And the second email was a shipping label that I could use to send it back. I wasn’t expecting this at all since their return policy was pretty clear that it had to be totally unused, but it made me so happy that they were willing to try to make me a happy customer even if I didn’t love the purse I bought. There are other bags they sell that I would totally consider buying in the future, but I don’t need them now.
While I had been dreaming of having this purse for so long, it just wasn’t meant to be for me. And while I really wish I could have made it work, I know that the money I spent on it could be used for other more important things. I probably shouldn’t have made the purchase in the first place but it was something I had been wanting for a long time and the want for it wasn’t going away. I had to take the chance on getting it when it was on sale, and I’m just lucky that even though I have to return the purse that I experienced amazing customer service so I don’t have to worry about the money I spent.
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