It’s been just over 3 months since I started my new customer service job. While I’m still learning things, I’m feeling more and more settled with work these days. At the beginning, it was a bit overwhelming with everything that I was trying to learn. But it did eventually sink in and now I’m feeling pretty comfortable with most things customers are asking me about.
I haven’t worked too many jobs that have set check-in points, but with this one there was. I had a check-in about a month in (which was a little bit past a month because of the timing of holidays) and that went really well. But that one felt a bit more casual than what I was going to be expecting with the 3-month review. I had no reason to be nervous or worried, but I always feel that way about work. It’s been a long time since I’ve been let go from a job for a reason other than the pandemic. I shouldn’t be worried about that, especially when my manager has been very open with communication about my job performance. She hasn’t been hiding things as she sees them. If I make a mistake or do something that could be better, she lets me know. That can be a little scary, but I appreciate it so I can improve on my performance. But even with all that, knowing I was having my 3-month review coming up made me worried that it was all going to change.
But as I think anyone could have guessed, that wasn’t the case. I had my review last week and it went pretty much how I expected it to go. And we covered quite a few things in the meeting.
The first thing was something that I asked for. For the past 3 months, I’ve been doing 2 different jobs at the company. I’ve been doing the customer service work as well as outbound engagement work. And while I could continue doing both, I knew I was experiencing burnout with the outbound engagement work as I have been doing that for other jobs now too. And when I was hired, they were very open to me saying if I was feeling overwhelmed by both jobs. So I wasn’t afraid to mention it to them. I’m going to still be doing that work until a replacement is hired, but it probably won’t be too long before that happens. I also wanted to take this part of my job off my plate because I’m hearing more news about when I might be asked back to my old customer service job. I won’t be doing both jobs at the same time, but I don’t know when I would have time for the outbound engagement work when I’m working with my old job again too.
We also went over what has been good and what could be better. And for the most part, things have been awesome. I have previously said how things might have been harder for me than for most new hires because I started and then had time off for the holidays. That made things tough on me. Also, because of the holidays, the typical schedule for how things go each month has been a bit different. So the way things went while I was in training isn’t exactly how they normally go. It’s not a bad thing, but something I’m very aware of. And the only other thing that could be better was something we were able to fix on my check-in call. There’s something within our system where we enter new clients that wasn’t working the way I thought it should. We had to copy and paste things from old forms when I thought there was a way to make a template. And there was a way to make that happen and it was fixed at that moment! It wasn’t a huge problem, but it would make us much more efficient when we work. And efficiency is important.
And at the end of the call, I was told that I would be getting a raise! It’s not a huge raise, but it’s not insignificant either. And having that raise is going to make things a bit easier as I won’t have as many hours of work when I’m not doing the outbound engagement work anymore. I’m not sure if my hours will increase in the future right now, but I’m open to the possibility. And I am very happy with this job and feel like it’s a great fit for me, so I’m hoping that I will continue to grow with them!
I don’t know when I have another check-in call like this one, but I also know that I can always reach out to someone if I’m having concerns or an issue. I don’t need to wait for an official check-in to see if something can be fixed or changed. And knowing that is a great feeling and something that I haven’t experienced with all the jobs I’ve had before.
I’m still so grateful for my friend who helped me get this job. It’s been better than I could have expected and I’m excited to see what will be in my future with the company.
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