A+ Customer Service (or Loving Benefit)

I’ve been going to Benefit for a while to get my eyebrows done. I first discovered Benefit as a salon when I went to an Eventbrite event a while back. And while I don’t go to the location where the event was held, the Santa Monica location is very close to my box office job.

I almost always make an appointment to get my eyebrows done. It’s nicer than walking in plus then I don’t have to wait around for someone to be available. So when I decided to go get my brows done this past Saturday, I tried calling to make an appointment. But when I called, I just got a message saying that the mailbox was full. This seemed weird, so I kept trying back. For a few hours, all I could get was that weird message. So I decided to risk it and go in without an appointment.

It took me twice as long as I usually do to get over there and once I turned on the street, I discovered that there was an event going on where all the stores on the street were selling things on the sidewalk at huge discounts. The street was crazy busy and it took me forever to find a parking spot.

I should have seen this as a sign, but I finally parked and walked inside Benefit. Once I got inside, I said that I was hoping to get my brows done and I couldn’t call to make an appointment. The manager let me know that the phones were down and unfortunately they couldn’t fit me in for a brow wax because everyone was booked up.

I was a little annoyed (I feel like even if the phones are down something should have been put on their twitter or Facebook account to let people know that there couldn’t be any walk-ins that day). But I scheduled an appointment for the next day.

On Sunday, I got to Benefit with no issues and found a parking meter right in front of the door. As soon as I walked in, the same manager from the day before was there and she apologized for the day before. And since I was inconvenienced, they gave me my brow wax for free!

I was shocked that they would comp my wax on something that they could not have helped. When I told the manager that they didn’t have to comp it, she said that they wanted to be known for good customer service.

And even though I’m already a fan of Benefit (for the eyebrow wax and the cosmetics), they have made me a fan for life!

Plus, they did an awesome job on my brows and I got a nice makeup touch up right after.

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