When my shoes died during my workout last week, my first thought was that I needed to get my new shoes before my workout on Monday. I have certain shoes by Merrell that I love and I know that they are always available on Zappos.
I’ve been a big fan of Zappos for a while. My very first order with them went pretty badly (the shoes were lost and never found). But their customer service was so amazing! They sent new shoes to me overnight and upgrading my Zappos membership to VIP status for life! Any company that goes that above and beyond is awesome in my book.
By the time I was able to order new shoes, it was about 7pm on Friday. And with Monday being a holiday, I had no idea if my free next business day shipping would get my shoes to me on time.
I ended up contacting them directly to see if there was anything else I could do (or pay) to get them to me by Monday. The representative I spoke to said that there wasn’t really much that could be done. The next day guarantee is only for orders placed by 1pm. But they were looking at where my shoes were coming from and where they were being delivered and thought that there was a chance I would get the shoes on Monday (I didn’t know that UPS delivered on holidays).
When I got my shipping tracking information, it said that the shoes were supposed to arrive Monday by 3pm. I have to leave for my workouts by 3:30pm, so it was going to cut it close.
All day on Monday I was on high alert. And around 1pm, the UPS guy came to my door and dropped this off!
I put the shoes on right away to try to break them in a little before my workout. And while they weren’t super comfortable right away, they were so much better to wear than the broken shoes.
Yes, this entire post is about how much I love Zappos. But I’ve learned that when you find companies that are awesome, you really want to share it with the world.
So thank you Zappos for rushing my shoes to me so my workout wouldn’t be affected by busted shoes. Now I just need to order a backup pair of shoes so when these break I can have new ones waiting for me in my closet.
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